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Frequently Asked Questions
Welcome to Tidal Gems' FAQ Section! Here, we've compiled a list of answers to some of the most common questions our customers have. From shipping details to payment options, ring sizing, and more, find all the information you need to make your shopping experience seamless and satisfying. If you can't find the answer you're looking for, please don't hesitate to reach out to us directly.
Tidal Gems Frequently asked questions
What are the shipping costs?
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Shipping to Canada: $15
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Shipping to the USA: $25
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International Shipping is: $35
​What payment methods do you accept?
We accept Visa, MasterCard, and American Express. All payments are securely processed to ensure the protection of your information.
When will my order ship?
Orders are typically processed and shipped out within 1-3 business days from the date of order. You will receive a confirmation email once your order has been shipped.
Can I ask questions about products before ordering?
Yes, we encourage you to email us any questions you may have about our products before placing an order. This ensures that you are fully informed and satisfied with your potential purchase. Please contact us at here.
How can I measure my ring or bracelet size?
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Ring Size: To measure your ring size, wrap a piece of string around your finger and mark where the ends meet. Measure the string with a ruler (in mm) to get your finger's circumference. Use a ring size chart available online to find your size.
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Bracelet Size: Measure your wrist with a flexible tape measure or a strip of paper just below the wrist bone, where you would normally wear the bracelet. If using paper, mark your size with a pen, then use a ruler to measure the length. That's your wrist size!
Do you offer personalized jewelry?
At this time, we do not offer personalized or custom jewelry. Our collections feature a range of styles designed to cater to various tastes and preferences.
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